Returns & Exchanges

At BioTalk, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day window for returns on all products that don't meet your skin's needs. We believe in the efficacy of our clean beauty formulas and are here to ensure your experience remains seamless and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the products in their original packaging, ensuring all glass bottles and components are protected to prevent damage during transit.

• 3.
  Attach the Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our lab team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.